Citibanking is more than just banking. Its your relationship with Citibank, a relationship in which Citibank is committed to meeting all your banking needs under one roof. Citibanking introduces new and value added products and services like providing you with the facility of doing your banking over the phone or fax and giving you a “No Bounce” guarantee on your checks, allowing you access to cash and information 24 hours a day, 7 days a week in the comfort of our vestibule design Citicard Banking Center. It also meets your need for information by providing a summary as well as details of all your accounts with Citibank Bahrain on one consolidated monthly statement of account.

35 reviews

  1. Iam not sure how they are able to serve customers with only one person at the teller service counter. Waiting time is ridiculous. I came today for the second tine since they were not able to serve me yesterday. I waited for around hour and a half for nothing. Unprofessional customer service due to lack of resources.

  2. Very poor customer service, they will keep you waiting on call for more than 30mins and still the cannot answer the call. For the record from 0800- 0850.

  3. Closed the account, thankfully!
    Good and bad customer service. The team in place are doing their best ( esp. Tahir Ahmed ) but the waiting area design is really bad… It feels like an open market . People waiting their turn and can hear your conversation with the customer service agent so your banking, contact details and all is heard by people who are waiting . Its not confidential conversation and people they can jump in your turn as if it’s an open market not an international bank.

    Customer can behave badly and the bank encourages/ allows this kind of disrespectful behavior toward its employees!
    I went waited for my turn and when It was my turn, some unhappy customer came while We talk and throw his paper at the employee and kept on shouting in front of everyone… not the kind of thing you want to see when you go to an international bank like Citibank.

    Then I went to the teller I was filling the forms still and my number came before I made it to the counter someone jumped in my turn without a number… like why all banks have this system of waiting your turn and only in this bank customers allow themselves to do such a behavior ? Where is the branch manager ? Is there a one? I didn’t see it like I do in NBB/ Ithmaar/ BBK.

    On top this Citi bank does not grant you access to your account internationally, not in Ireland, UK, US. So what is the point ?

    Great customer service team that is baring the abuse of unhappy and not educated customers.

    If you go and can’t avoid the bank make sure you set right next to the teller and not get busy with your phone/ filling form as people will set right next to the teller and jump in your turn if you don’t get up quickly enough.

    If you need to get a new card- good luck, it will take a while…

  4. One of the WORST banks I have ever encountered… The staff make you feel that you are their employee and not the other way around PLUS I can’t believe that their duty hours are ONLY 5 hours per day and they have FRIDAY & SATURDAY OFF!!!!!! Even ministries don’t have such working hours! How on earth would someone do any transaction or get services for only 5 hours a day … I wish that the US embassy gets another bank to make payments for the VISA

  5. Worst experience ever with Citi Bahrain. Not at par with Citi India, forget about US. Close my credit card within two months. Glad to move out from citi bahrain.

  6. Best customer service agent there is Adam Murad! He is enthusiastic and very accommodating! Thank you!

  7. Worst Customer Service. Sales agents are lairs, they do not give you full information.

    If you are requesting for settling CC/Loan, they even do not respond. They wanted the people to suffer any how to pay. If you talk about settling they don’t even respond.

    Planning to go out from CITI BANK and recommending everyone not to get stuck or enter with CITI BANK for any transaction.

  8. Very vary bad teller service, going to close my account

  9. Do not trust this Bank. Their Executives are liars and mistreat their customers. Do not take any loan or credit card from this bank.

  10. Not trusted bank
    Always with online funds transfer i’m facing errors.. The amount will be hold and you should raise compliance and it will take 2 weeks if your are lucky to solve the problem if you are not lucky unknown how many days to solve it
    My recommendation look for another bank

  11. Citi bank credit card service really very bad……every time they charge extra…..👎🏻 Very bad

  12. Very pathetic and poor service.

    Not proper information given by the staff.

  13. Horrible. Horrible. Horrible.

  14. Worst Customer Service. Sales agents are lairs, they do not give you full information.

    If you are requesting for settling CC/Loan, they even do not respond. They wanted the people to suffer any how to pay. If you talk about settling they don’t even respond.

    Planning to go out from CITI BANK and recommending everyone not to get stuck or enter with CITI BANK for any transaction.

  15. The worst bank in terms of customer service

  16. Your agent, Diane is a liar. Giving us so many wrong details about the credit card. What kind of dishonest business are you guys running?

  17. One of the worst bank in the region..

  18. Believe me guys. Service they are offering is an utter failure. Customer service is so rude and they don’t have the habit of treating a customer good. Iam changing my account tomorrow. Strongly not recommended.

  19. 👎👎👎👎Worst service, customer care will not give you proper answers. They will transfer you to here and there. Very bad service👎👎👎👎

  20. Worst bank experience ever. Not enough working hours. Only from sunday to Thursday till 1 pm. Long waiting time for phone services. Rude call services employees.
    The worst bank in Bahrain. Dont open an account in this bank.

  21. Very bad customer service and horrible bank .

  22. Terrible service. I highly suggest to avoid getting any service from this shady bank.

  23. First Among Equals

    Mr. Adam Murad more than compensated for the failing of the four men (plus one female ) online supports that attended to my issue and concern regarding my account with you (March 10 – yesterday April 4, 2021). Mr. Murad gave me my peace of mind in a minute or two after sitting down with him.
    Way to go Adam, may your tribe prosper…

  24. التعامل والخدمات وعدم الرد سيئة للغاية في رمضان

  25. Worst bank in Bahrain. Never deal with this theafs. Poor banking services. Credit card charges are too high and they are targeting low profile people since they are easy to trap. Kindly share this information. Never step to this trap. If you see any sales team tell them to get a decent job other than trapping people

  26. the worst bank in bahrain , even one star is not deserved

  27. Trying to reach officials through call center number to fix an urgent issue for last TWO days, no-none attending calls after selecting numerous number of selection. Pathetic service, still now unable to reach

  28. Absolutely terrible. Just read the other reviews, the are all spot on. Terrible service. Employees don’t even understand basic banking concepts and I had to explain some to them before they could even begin to understand the problem I had. When finally they began to listen to me and actually looked at my account instead of trying to talk over me, they acknowledged there was an issue but they still have not solved it and refused to respond to me now.

    Avoid at all costs.

    I would give zero stars.

  29. Please stay away from these cheaters. Useless customer service. They dont respond at all . Refunds are not provided . Worst Bank in Bahrain and the middle east.

  30. Absolutely the worst service I have experienced by a bank in the middle east. Error after error after error. Closing my account and moving back to HSBC.

  31. Go to another Bank. Some of the worst services I’ve received in the region. I won’t get into details but even the employees seem clueless at times!

  32. Have been Trying to open debet card account, taking 1 month with promises and nothing yet. Though already use their credit since more than a year!!!!

  33. 10 calls within two days. That’s just harassment at this point. If i wanted a loan i would have called. I’m canceling my credit card and closing my bank account for this reason alone.

  34. Waiting more than a month to get a debit card. My salary is paid in, but I can’t access it. First they made promises which they couldn’t keep, now they are just ignoring my messages.

  35. The worst bank i have ever dealt with
    I have been calling the help center and seef branch for over a month, i sent emails, i have a ref number
    Talked to a lot of people to solve an issue and not a single person is willing to help or take action or even refer me to someone who can do that, i cant believe that a bank cannot deal with or solve customers problems
    I read the other reviews
    Doesnt Citibank even follow up on the reviews to try to solve those issues

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Capital Governorate, Seef
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