Extra Electronics

eXtra was established in Saudi Arabia in 2003 by United Electronics Company (UEC) to provide customers with complete shopping experience for consumer electronics and home appliances.

eXtra offers all the leading international brands and stocks an extensive product range including TV, audio systems, computers, mobile phones and IT communications, cameras, home appliances and personal care products. The product range is supported by comprehensive after sales services such as extended warrantee, free home delivery and AC installation. In addition it offers anytime anywhere computer maintenance, remote assistance over the phone 24 hours 7 days a week, and mobile setup with total back-up and maintenance through its trade mark Force 24/7. With 3 dedicated service centers across the kingdom, eXtra also offer household machines and electronics repairs.

Today, with +12 Million shoppers, eXtra is the destination and the most popular electronics store with 35 stores across Kingdom of Saudi Arabia and 1 store in both of Bahrain and Oman.

In recognition of its exceptional success eXtra ranks first among retail companies in the list of 100 Saudi Fast Growth companies, having achieved a growth rate of 340 percent during the period 2004-2008, and won first place in the Saudi retail sector category of the Arabian Business Magazine awards for excellence. In both 2010 and 2011, eXtra was cited by the Saudi Arabian General Investment Authority (SAGIA) as “One of the Kingdom’s fastest-growing companies”. In addition, in 2012 eXtra was also named as one of the “Arabia 500 top companies in recognition of its exceptional growth and sustained commercial success.”

eXtra is committed to corporate social responsibility through UEC’s training and hiring program for retail personnel. Working in cooperation with the Technical and Vocational Training Corporation, the program targets Saudi youth with specialized training courses and offers them job opportunities at eXtra and other UEC outlets. More than 250 trainees have graduated from the program since its inauguration. In 2012, the company was voted by one of the Kingdom’s leading economic newspapers as offering the “Best Retail Working Environment in the Kingdom” for 2011.

Offering over 12,000 different products – including an enormous range of leading international brands – eXtra ranks first in terms of the number of stores and products it offers in Saudi Arabia.

12 reviews

  1. My washing machine under guarantee have taken by extra for repair now two weeks every time they said still sparepart not come. They give us temporarily very old washing machine I am calling everyday they said they will check and cone back to us but nobody call

    Very bad services .

  2. The worst customer service I ever saw, don’t buy if you want any after sale services.
    Just imagine they have only “One Call center Agent” and the hotline timing 2 hours only!! from 9am to 11am.

    and guess what they have also only “one Technician team (two person)” for Washing machine and similar so if you are not happy then go a hell they don’t care (this what they told me).

    48hr for replace and 48hr for response this is only a lie.
    One more thing to add that every time the technical come to fix my washing machine I swear he make it worse and damage something else.

  3. I was disappointed as some ot the items although in display yet not available. Also I felt the sale staff are not totally trained to better assist customers. Some of them were busy with their mobile and act as if they are forced to help.

  4. For 4 days waiting for the delivery, and it’s not done
    I can’t get them on phone from any of their numbers
    If you buy something from there never trust what the employer says.

  5. Unfriendly and inattentive staff, more interested in their phones than customers

  6. Does not reply to whatsapp or instagram if you message them.

  7. Bought a laptop since 2 weeks from extra and supposed to get a backpack with it, the employee told me come receive it tomorrow as now its unavailable.
    When i passed by they said we will contact you in 2 days as it did not reach.
    Now its been 2 weeks and am leaving the country in a week time, everyday i call them they said 2 days and also when i pass by they say the same thing!

    I don’t recommend it!!! If you can’t afford the offers don’t make it from the beginning!!

    I recommend everyone to buy from any other shop like sharafdg or carrefour or any other place all have better customer service and know what they are doing!

  8. They once had an advertisement for a product and the product wasn’t available , also some items are very expensive there as compared to other shops

  9. They are burgulars,we bought a Laptop from them,and it so laggy.We made it refresh,we paid money to them to fix (×7),and it wasnt fixed at all!

  10. I have purchased a LG 59 inch Tv in Dec 2019 for Bhd179 same item was available in another company for 172. When I informed the Tubli store with proof of price difference they requested to collect the price difference as per the policy of Extra. However when I visited the same Branch the manager said our system shows you have returned the items instead of refunding the price difference as per the policy. I have showed the picture of my bill to prove the purchase of the Tv. This was a very strange statement to me as I took the item to Sri Lanka from Bahrain. When I stated that I did not returned the item, the the Branch Manager said please bring your original invoice. Without rectifying his wrong information. Appreciate if Extra management can investigate such issues to improve your customer satisfaction.

  11. Very dead and empty place. The staff is so demotivated and couldn’t care less, standing together and talking away to glory. The mobile phone section, seemed so empty. Has offers once a while.

  12. Lookout for offers online on its app, at times we get things at lower price then displayed in the merchandise, we recently got a deal for a VR headset

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Central Governorate, Tubli
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Sunday: 8am - 10:30pm Monday: 8am - 10:30pm Tuesday: 8am - 10:30pm Wednesday: 8am - 10:30pm Thursday: 8am - 11:30pm Friday: 8am - 11:30pm Saturday: 8am - 10:30pm

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